FAQ
Q: How do I place an order?
Browse or search for a product, add it to your cart, and check out. You can check out as a guest or create an account first.
Q: Do I need an account to buy something?
No. Guest checkout is available. Creating an account lets you track orders, save addresses, build a wishlist, and earn loyalty points.
Q: What payment methods can I use?
Whichever methods are active on the store at checkout. Options can include card payment via Stripe, PayPal, Paystack, Flutterwave, Razorpay, or Mollie. You'll see exactly what's available on the payment step.
Q: My cart has items from different vendors: is that one order?
It checks out as one cart, but splits into a separate order per vendor, since each vendor ships and fulfills independently. You'll see each vendor's order and its own tracking on your order confirmation page.
Q: How do digital downloads work?
Once payment is confirmed, a download link appears on your order page immediately, no waiting, no shipping.
Q: How do refunds work?
For physical orders, you can request a refund from your order page within 30 days of delivery; the vendor and, if needed, our support team will review it. Digital purchases are refundable only if the file is defective or doesn't match its listing, since access is granted immediately on download.
Q: Is shipping free?
Orders over $50 qualify for free shipping. Below that, shipping cost is set per vendor and shown at checkout before you pay.
Q: How do wallet balance and loyalty points work?
You earn loyalty points on delivered orders, which convert to wallet credit that's automatically applied at your next checkout. Both only have value within Avero Express.
Q: How do I become a seller?
Select "Become a Vendor," register a shop, and submit it for review. An admin approves new shops before they go live. Most reviews are quick, and you'll get an email once yours is approved.
Q: How do I contact a seller directly?
Use the "Message Seller" button on any product or shop page. For issues a vendor can't resolve, contact support@averoexpress.com.